Legal Notice

Company name Serenity Within   Contact  Sharlene Smith   Based in Ramsgate, Kent, UK 

Telephone 07534 163642   Email serenitywithin.uk@gmail.com

🌿  Health Disclaimer 

Please consult your doctor or qualified healthcare provider before beginning any yoga, meditation, retreat programme or healing session.

It is your responsibility to ensure that any class, workshop, retreat or treatment is appropriate for your physical, mental and emotional wellbeing. Participation in yoga, meditation or related practices involves a risk of physical or emotional 
injury, even if you are in good health.

My yoga and meditation classes, retreats, Reiki healing and sound meditation sessions are not a substitute for professional medical, psychological or mental health care. 

I do not diagnose conditions, provide medical advice or claim to cure illnesses. If you are seeking medical or mental health advice, diagnosis or treatment, please consult a qualified professional.

Reiki healing, sound healing, yoga and meditation are complementary practices intended to 
support wellbeing alongside conventional medical care. You should not change or stop any 
medication or medical treatment without the guidance of your physician or licensed healthcare provider. 

The word 'healing' in these practices does not imply that these treatments can cure illness. 

All choices you make and actions you take are your own responsibility. Sharlene Smith and Serenity Within are not responsible for any outcomes resulting from participation in these activities or from decisions made contrary to professional medical advice.

By participating in any class, workshop, retreat or healing session, you acknowledge that you do 
so voluntarily, at your own risk and agree to release Sharlene Smith and Serenity Within from any liability, claims or causes of action.

All information shared on this website and across social media platforms is provided for 
information purposes only and should not be considered professional medical advice. 

Please listen to your mind, body, heart and soul and use discernment to ascertain if the 
information or services resonate with you. Take only what is helpful, supportive and inspiring to you and discard the rest. 

🌿  Bookings, cancellation and transfers

Overview

These terms apply to all bookings for classes, workshops, retreats and online content offered 
by Serenity Within/Sharlene Smith. By booking, you agree to the following:

Bookings

All classes and events must be booked in advance through the online booking system.
Spaces are limited and allocated on a first-come, first-served basis. 
Please note Any credits on your account will have an expiry date and must be used within that time or you will lose them.  

Timekeeping

Please arrive at least five minutes before the class begins to allow time to settle.
Classes start promptly to maintain a calm and uninterrupted space.
Phones should be turned off or on silent during sessions for in-person classes and events.

Cancellations and transfers for classes

If you can no longer attend, please cancel your booking through the system as early as possible so that the space can be offered to others.

• Cancellations must be made at least 15 minutes before the class start time, no later.
• Cancellations after this time will be treated as a no-show.
• No-shows are non-refundable and cannot be credited or transferred.
• You can transfer your booking to another class up to the same value, at least 15 minutes 
  before the class starts. 

How to transfer

• To unregister: Open your Class Booking → click 'Going' → 'Cancel me' 
  Then choose another date → click 'Going' → 'Transfer Booking'

Single-class bookings

• You must cancel and re-book at the same time (before the 15 minute cut-off) to retain your credit.
• If you are unable to choose a new date, please make contact before the cut-off time.
• If a class is cancelled by me – and you have booked – I will either offer a full refund or set up a credit for you to use for another class of the same value, at a time convenient to you. I will then add you to the class. 

Class Passes

• Credits will automatically return to your account when you cancel before the 15 minute 
  cut-off time.
• Passes have an expiry date. For example Five-Class Passes are valid for 90 days and must be used within this period. 
• Any Class Pass credits not used are lost once the Class Pass expires. 
• It is your responsibility to keep track of your credits and use them in the timeframe given.
• A Class Pass is non-refundable and non-transferable once you have started to use it.
• If a class is cancelled by me – and you have booked – your credit will automatically return to your account.

Class refunds – single booking

Refunds must be requested before the 15-minute cancellation window.
50p admin fee will be deducted from refunded bookings.

Class Pass refunds 

Refunds must be requested within seven days of purchase, before the Class Pass has been used. 
Once a Pass has been used, it cannot be refunded.
£1 admin fee will be deducted from refunded bookings.

Events and retreat refunds 

Refunds are available if requested at least seven days before the event or retreat. 
£1 admin fee will be deducted from all refunds.

After this seven-day period, refunds are no longer available. However, you may request a credit for the full booking value 
to use on a future event or retreat. Credit requests must be made at least one hour before the event or retreat start time. 

If an event or retreat is cancelled by me – and you have booked – I will give you a full refund. 

Please note No refunds or credits are given for no-shows and missed classes, events or retreats. 
Please contact me if you have any queries regarding your bookings.

Refund requests should be made via:
Telephone/ WhatsApp 07534 163642

🌿  On-Demand Video Library Subscription

The Serenity Within online video library is available as a monthly subscription of £12 per month, 
billed automatically on the same date. 

• The subscription includes unlimited access to available classes.
• New classes will be added monthly.
• The subscription does not include courses or workshop content, unless otherwise stated.
• You may cancel your subscription at any time before your next payment date.
• Subscriptions are non-refundable and non-transferable.
• By taking part and using the video library, you take full responsibility for the safety of your practice. Listen to your body and work to your level of fitness and ability. 
• Video library classes may be updated, removed or changed without notice.

🌿  Special offers

• Cannot be exchanged for cash.
• Cannot be combined with other offers.
• Are non-refundable and non-transferable.
• Cannot be used after the offer has expired.

🌿  Responsibility

By attending any class, workshop, retreat or online session, you take full responsibility for your own wellbeing and participation.

🌿  Changes

These terms may be updated at any time. The latest version will always be available on this page.

🌿  Contact

If you have any questions, please get in touch:

Telephone/ WhatsApp 07534 163642

🌿  Bookings Disclaimer

When you click on my booking links for yoga classes or events/workshops you will be taken to the Ubindi booking site, where you will acknowledge and agree to its terms of service and use.

For online classes and workshops you will be connected to Zoom, where you will acknowledge and agree to its terms of service and use. 

🌿  Private WhatsApp group Terms and Conditions 

This is a private group for customers only. When using WhatsApp you will acknowledge and agree to its terms of service and use.

I will not except any bullying or harassment and will remove anyone that I feel is being rude and disrespectful to other members.

This group is not to be used for spam, selling or advertising, unless authorised by Serenity Within.
 

🌿  Copyright and ownership of photographs, images, videos and audio

The entire copyright, title and intellectual property rights of any content, photographs, images, video and audio recordings (physical or electronic) will remain that of the creator (Sharlene Smith) at all times, throughout the world, unless otherwise stated.

It is prohibited to copy, edit or publish all or part of any video/audio or image/photograph without permission from Sharlene Smith.

You must not reproduce, duplicate, copy or otherwise exploit material on this website for 
commercial purpose or sell, rent or sub-license material from the website and social media pages.
 

🌿  Image rights from Unsplash

The following Unsplash images have been used on this site:

• Photograph by Joseph Barrientos on Unsplash
• Photograph by Scott Kelley on Unsplash
• Photograph by Saffu on Unsplash
• Photograph by Zengxiao Lin  on Unsplash
• Photograph by Jay Castor on Unsplash
• Photograph by Jakob Owens on Unsplash